We go to great lengths to create a truly superior product, but we also know on occasion, things happen. As such, we back our products with the Ello Products Limited Lifetime Guarantee against any manufacturing defects in materials and workmanship.

Normal wear and tear, such as dents, scratches, and paint chips, accidental damage including dropped product, product misuse and improper cleaning/care are not covered under the Ello Products Limited Lifetime Guarantee.

You must fill out the form to have your claim reviewed. We will respond to your inquiry within 1-2 weeks.

Ello Products Limited Lifetime Guarantee applies to mugs, bottles, food storage, beverageware and replacement lids purchased in the US and Canada only.

Please note: Replacements shipping to Canada must have a physical shipping address. FedEx International will not ship to a P.O. Box.

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