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What are the benefits of glass?

Water tastes better in glass. Glass doesn’t stain, smell, or have a metallic or plastic taste. Not only that, glass is also great for your health. You don’t have to worry about chemicals like BPA, lead, or other unknowns leaching into your liquids.

Still not sold? Think about our environment! Glass is one of the greenest recyclable materials on the planet. By using an Ello reusable bottle, you’re doing your part in reducing waste, not to mention saving money and Earth’s resources by not buying bottled water. Everyone wins!

Where are your products made?

Our bottles and their components are made in China.

For quality assurance all of our products and components are inspected by Bureau Veritas, one of the most reputable global leaders in conformity assessment and certification services and were certified to be free of harmful leaching chemicals like BPA, phthalates, PVC, polycarbonate, lead, cadmium and latex.

Are your products safe?

We take your health and well-being very seriously. Offering safe, high quality products is what keeps us in business and keeps our customers coming back. Your safety and confidence in Ello is everything to us.

We take extra care in producing products that are toxin free. You’ll never find BPA/BPS, phthalates, polycarbonate, lead or cadmium in any of our products. We will always share product information so you can make informed decisions. Email us any time at support@elloproducts.com

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Can I put hot water in my glass water bottle?

No, you cannot put hot water in our glass bottles. Our bottles are constructed of soda lime glass, which is strong but not impervious to rapid temperature changes or impact. Like any glass vessel, it will expand and crack if left in the freezer or hit with boiling water.

Can I put my bottle in the freezer?

We do not recommend freezing your bottle or leaving it in a freezing vehicle, as this may cause the bottle to crack.

What’s Your Product Guarantee?

At Ello, we stand by our products and want to work hard for your loyalty.

Ello will repair or replace, at its discretion, any defect in materials or workmanship for a period of 6 months from the date of purchase. This guarantee does not apply to normal wear and tear or accidental breakage resulting from bumping or dropping of the product. We strive to quickly replace defective products with current inventory and sometimes that means a comparable product. We do not offer monetary reimbursement nor is the Guarantee transferable.

Please email us at support@elloproducts.com for replacement inquiries.