Carbon Neutral Order
You can typically expect orders to the contiguous 48 states to arrive within 3-9 business days (via standard ground shipping). Please allow extra time for standard ground shipping to Alaska and Hawaii. The exact arrival time depends on several things including the time of day that you place your order and the address you are shipping to. Business days are Monday through Friday, excluding weekends and Federal holidays.
Product didn't work out or it wasn't what you expected? We’re so sorry to hear that and want to make it right. We accept returns for items purchased directly from the Ello website within 30 days of your purchase date. All returns or exchanges must be unused and in their original condition with tags attached. If you would like to return a bottle for a refund, please email a request with your original order number in the subject line to email@example.com. We will send you a prepaid return label for easy return of your merchandise.