Doesn’t stay hot
"I had one of these for years and it was great so I decided to purchase a new one. The style is the same but the quality definitely is not anywhere close. This cup didn't even keep my drink hot for 30 minutes. After my experience with the new one compared to my old one, I wrote to the company because clearly it was a defective cup and I know they have a warranty. Their response was return it to where you bought it for a refund. Clearly the so called warranty is false. I don’t recommend buying this cup. I won’t be purchasing Ello in the future either."