+ What methods of payment does Ello Products accept?
We accept Visa, MasterCard, Discover and American Express. Debit cards with a Visa or MasterCard logo are also accepted. Unfortunately, checks, money orders, and AMEX/VISA/MC/DISCOVER gift cards are not accepted.
+ Can I ship to international addresses?
Unfortunately, no. Ello Products does not currently ship to international destinations.
+ When will I get my order?
You can usually expect orders to the contiguous 48 states to arrive within 2-9 business days (via standard ground shipping). Please allow extra time for standard ground shipping to Alaska and Hawaii. The exact arrival time depends on several things including the time of day that you place your order and the address you are shipping to. Business days are Monday through Friday, excluding weekends and Federal holidays.
+ How can I track my order?
After you place your order, you'll immediately receive a confirmation email. We'll send you another email when your order ships that includes a tracking number, so you can keep track of just how soon your package will arrive.
+ Product didn't work out or it wasn't what you expected?
Product didn't work out or it wasn't what you expected? We’re so sorry to hear that and want to make it right. We accept returns for items purchased directly from the Ello website within 30 days of your purchase date. All returns or exchanges must be unused and in their original condition with tags attached. If you would like to return a bottle for a refund, please email a request with your original order number in the subject line to firstname.lastname@example.org. We will send you a prepaid return label for easy return of your merchandise.
In order to make the refund process as quick and seamless as possible, please do not return your product without emailing us first. If your product was purchased from another retailer, you will need to return the product to that same retailer. Products must be in the condition in which you received them.
Refunds take approximately 4 weeks after we receive your product. Note: We don’t refund original shipping charges.
Your credit card account will show the difference in purchase amount on your next statement, depending on the issuing bank or billing cycle.
If you have any questions e-mail us at email@example.com.