WE NEED SOME DETAILS

HOW CAN WE HELP YOU?

Please be detailed.

Please describe the issue in more detail. *

How can we help you with your order? *

Please add more detail on how we can help you.

Please Input Your Ello Order Number (Required) *

Your order number can be found in your order confirmation email from Ello..

FULL PRODUCT LIST

Please select the specific product.

WATER BOTTLES *

Aura Glass

Clara Glass

Colby Metal

Cooper Metal

Cooper Plastic

Cooper Twist Metal

Damen Metal

Eco Ello Plastic

Flip & Fill Metal

Gemma Glass

Haven Metal

Hydra Metal

Hydra Plastic

Pop & Fill Metal

Pure Glass

Riley Metal

Roscoe Metal

Splendid Glass

Syndicate Glass

Thrive Glass

UltraClean Metal Jug

UltraClean Metal Bottle

UltraClean Plastic Jug

Zo Metal

My Ello product is not listed

Which Cooper thread version to you have? *

Cooper Version 1

Cooper Version 2 :

Aura : Which Colorway are you inquiring about? *

Mint
Gray
Thunder Teal
Cashmere Pink
Dusty Blue

Clara : Which Colorway are you inquiring about? *

Cream
Storm
Zapped
Guava

Colby Metal : Which Colorway are you inquiring about? *

Sage
Sand
Black
Muave
Blue Moon
White

Cooper Metal : Which Colorway are you inquiring about? *

Cooper Plastic : Which Colorway does your product have? *

Cooper Twist : Which Colorway are you inquiring about? *

Damen Metal : Which Colorway are you inquiring about? *

Black
Antigua
Cashmere Pink
Yucca
SS / Gray
SS / Xavier Navy
SS / Mint
SS / Black

Eco-Ello Plastic : Which Colorway are you inquiring about? *

Lilac
Halogen Blue
Cashmere Pink
Yucca
Mauve

Flip & Fill Metal : Which Colorway are you inquiring about? *

Gemma Glass : Which Colorway are you inquiring about? *

Sky
Pink
Mint
Violet
Gray

Haven : Which Colorway are you inquiring about? *

Black
Cream

Hydra Plastic : Which Colorway are you inquiring about? *

Yucca
Halogen Blue
Gray
Lilac
Bubblegum
Cashmere Pink
White

Hydra Metal : Which Colorway does your product have? *

Mauve
Light Gray
White
Blue Moon
Black

Pop & Fill Metal : Which Colorway are you inquiring about? *

Aurora
Coastal Sunrise
Rosy Skyline
Sunset Meadow
Pistachio
Black
Cream
Halogen
Mauve

Pure Glass : Which Colorway are you inquiring about? *

Riley Metal : Which Colorway does your product have? *

Roscoe Metal : Which Colorway are you inquiring about? *

Peach
Halogen Blue
Acorn Squash
Black

Splendid Glass : Which Colorway are you inquiring about? *

Gray
Teal
Coral
Blue

Syndicate Glass : Which Colorway are you inquiring about? *

Thrive Glass : Which Colorway are you inquiring about? *

Tropical Leaves
Monstra Palms
Pink Paint
Teal Swirl
Blue and Gold Paint
Vines

Ultra Clean Metal Jug : Which Colorway are you inquiring about? *

Halogen Blue
Black

Ultra Clean Metal Bottle : Which Colorway are you inquiring about? *

Lilac
Halogen Blue
Black

Ultra Clean Plastic Jug : Which Colorway are you inquiring about? *

Halogen Blue
Black

Zo Metal : Which Colorway are you inquiring about? *

Satin Pink
Yucca
Black
Sky Blue

TUMBLERS *

Beacon Metal : Which Colorway are you inquiring about? *

Devon Glass : Which Colorway are you inquiring about? *

Fizz Metal : Which Colorway are you inquiring about? *

Lilac
Sea Storm
Yucca
Navy Boat
Navy

Keila Glass : Which Colorway are you inquiring about? *

Gray
Teal
Coral
Sky Blue
Pink
Denim
Mint

Monterey Plastic : Which Colorway are you inquiring about? *

Halogen Blue Iridescent
Lilac Iridescent
White Iridescent
Sunshine Iridescent
Flamingo Iridescent
Black Iridescent
Pink Floral Pattern
Peach Floral Pattern

Nova Glass : Which Colorway are you inquiring about? *

Sandbar
Sunkissed

Oasis Metal : Which Colorway does your product have? *

Grayscale
Tropical Violet
Sunrise Glow
Pistachio
Cream Tonal
Orange Daisies

Pink Satin Lasers Pattern
Antigua Morocco Pattern
Lilac Floral Pattern

Port Metal : Which Colorway are you inquiring about? *

Tidal Glass : Which Colorway are you inquiring about? *

Teal
Coral
Dark Blue
Gray
HawaiIan Ocean
Yucca
Cashmere Pink
Mint
Red

Ultra Clean Metal : Which Colorway are you inquiring about? *

Halogen Blue
Lilac
Mauve
White
Cream
Black
Sage
Pink Watercolor
White Marble

Ultra Clean Handle Metal : Which Colorway are you inquiring about? *

Vita Metal : Which Colorway are you inquiring about? *

Lilac
Blue Moon Swirl Pattern
Purple Checkered
Pink Peonies Pattern
White
Black

Willow Metal : Which Colorway are you inquiring about? *

Mauve
Black
Tortoise Shell
Snakeskin Pattern

THERMOS *

Therma 32oz Insulated Thermos for Hot & Cold Beverages

My product is not listed

Therma Metal : Which Colorway are you inquiring about? *

Black
Navy Speckle
Forest Green
Cream Speckle

TRAVEL MUGS *

Arabica Metal : Which Colorway are you inquiring about? *

Campy Metal : Which Colorway are you inquiring about? *

Miri Metal : Which Colorway are you inquiring about? *

Jane Ceramic : Which Colorway are you inquiring about? *

Jones Metal : Which Colorway are you inquiring about? *

Linden Cermaic : Which Colorway are you inquiring about? *

White
Rose Quartz
Black
Sand
Gemstone

Ogden Ceramic : Which Colorway are you inquiring about? *

Cashmere Pink
Gray
Dusty Blue
Evening Blue
Navy
Deep Purple
White Funfetti
Black

Parson Metal : Which Colorway are you inquiring about? *

Purple
Winter Solstice
Teal
Gray

Reflex Metal : Which Colorway are you inquiring about? *

Lilac
Yucca
Black
Rosegold

Scout Metal : Which Colorway are you inquiring about? *

Xavier Navy
Pink Satin
Sunbleached
Matte Black

Vera Metal : Which Colorway are you inquiring about? *

Black
Mocha

BARWARE *

Stainless Steel 4-in-1 Can Cooler

Cru Stemless Wine Glass Set with Silicone Protection

Clink 12oz Stainless Wine Glass with Silicone Protection

Chill

My product is not listed

Can Cooler Metal : Which Colorway are you inquiring about? *

Yucca
White
Bubblegum Orange Fade
AQUAVIVA / SALTWATER FADE
White Marble
Tulip
Gray
Blue Moon
Black

Chill Metal : Which Colorway are you inquiring about? *

White
Black
Lilac
Pink Peonies

Clink Metal : Which Colorway are you inquiring about? *

Cru Glass : Which Colorway are you inquiring about? *

FOOD STORAGE GLASS

FOOD STORAGE PLASTIC *

Original Rectangles

Original Condiment Cups

REFRESH Rectangles

REFRESH Cannisters

REFRESH Lunch Stack

REFRESH Salad Set

REFRESH Cereal Cannister

SNAP N NEST

My product is not listed

Was your food storage item purchased individually or as part of a set? *

What is the capacity? (You may find this on the bottom of your product) *

8” x 8” Bakeware

9” x 13” Bakeware

Refresh Rounds Size Chart

Colorlock Rounds Size Chart

Duraglass Rectangles Size Chart

Colorlock Rectangles Size Chart

Refresh Rectangles Size Chart

What is the capacity? (You may find this on the bottom of your product) *

1 Cup Rectangle (5.5" x 4" x 2")

1.75 Cup Rectangle (7" x 5" x 2")

3.4 Cup Rectangle (8"x6"x2.5")

5 Cup Rectangle (9" x 7" x 3")

9 Cup Rectangle (9.8" x 7.2" x 3.7"

Duraglass Rounds Size Chart

What is the capacity? (You may find this on the bottom of your product) *

2 Cup Round (5.2” x 5.2” x 3.4”)

3 Cup Round (5.2” x 5.2” x 5”)

4 Cup Round (7.2” x 7.2” x 3”)

7 Cup Round (8.2” x 8.2” x 3.5”)

Refresh Cannister Size Chart

What is the capacity? (You may find this on the bottom of your product) *

6.6 Cup

9 Cup

11.1 Cup

16.7 Cup

Original Plastic Rectangles

What is the capacity? (You may find this on the bottom of your product) *

1 Cup Rectangle (5.5" x 4" x 2")

2 Cup Rectangle (7" x 5" x 2")

4 Cup Rectangle (8" x 6" x 2.5")

6.2 Cup Rectangle (8.8" x 6.75" x 2.8")

Refresh Rectangles Size Chart

What is the capacity? (You may find this on the bottom of your product) *

1.5 Cup Rectangle (5.5" x 4" x 2")

2 Cup Rectangle (7.5" x 4.6" x 2")

3 Cup Rectangle (7.5" x 4.6" x 2.6")

4.5 Cup Rectangle (7.5" x 4.6" x 3.5")

9 Cup Rectangle (7.6" x 7.6" x 3.5")

FOOD STORAGE REUSABLE BAGS *

Which bag size(s) are you contacting us about? *

Snack (7” x 4.75”)

Sandwich (7” x 7.5”)

Half Gallon (9” x 9.5”)

Gallon (11.25” x 12.5”)

KIDS HYDRATION *

WHICH SPECIFIC COLORWAY ARE YOU CONTACTING US ABOUT?

Ellies Metal 12oz Water Bottle *

Blue Dog

Lilac Unicorn

Green Dino

Pink Unicorn

My product is not listed

Ellies Metal 14oz Water Bottle *

Blue Dog

Pink Unicorn

Blue Dino

My product is not listed

Ellies Plastic 16oz Water Bottle *

Purple Cat

Blue Dog

Blue Dino

Pink Unicorn

My product is not listed

Colby Metal 12oz Water Bottle

Purple Cat

Blue Orange

Coral Mint

Lilac Pink

Teal Lime Green

Candy Factory

My product is not listed

Colby Plastic 14oz Water Bottle *

Colby Pop! 12oz Metal Water Bottle with Fidget *

Pink Unicorn

Blue Gamer

My product is not listed

Ride Metal 12oz Water Bottle *

Emma 14oz Water Bottle *

Tropical Pink

TD Blue

Sky

Gray Green

Lilac

Cotton Candy

My product is not listed

Dash 16oz Plastic Water Bottle *

Lilac Swirl

Pink Swirl

TD Blue

Sky

My product is not listed

KIDS FOOD STORAGE *

Reusable Storage Bags

Lunch Stack

Plastic Food Storage with Divider

My product is not listed

WHICH SPECIFIC COLORWAY ARE YO CONTACTING US ABOUT?

Lunch Stack *

Blue Sharks

Guava

Wisteria

Mint Chip

Raspberry

My product is not listed

Reusable Storage Bags *

Sandwich : Unicorn Pool Party

Sandwich : Dinos

Snack : Badges

Snack : Camo

My product is not listed

Plastic Food Storage with Divider *

Sharks

Rainbows

Blue Dinos

Unicorns

Zulu Green

Cahsmere Pinkn

Lilac

My product is not listed

KIDS CUPS *

Color Changing Cups

Bop 12oz Plastic Tumbler

My product is not listed

WHICH SPECIFIC COLORWAY ARE YOU CONTACTING US ABOUT?

Color Changing Cups *

Blue Sharks

Pink Pineapple

Green Digital Camo

Lilac Unicorn

Orange Pizza

Pink Shells

Blue Dinos

Mint Pandas

My product is not listed

Bop 12oz Plastic Tumbler *

REPLACEMENT LIDS - BEVERAGEWARE *

Colby : Which Colorway does your product have? *

Mauve
White
Black
Teal / Green
Purple / Pink

Cooper Internal Threads : Which Colorway does your product have? *

Cooper External Threads : Which Colorway does your product have? *

Cashmere Pink
Yucca
Gray
Antigua
Lilac
Halogen Blue
Lemonade
Black

Hyrda PP : Which Colorway does your product have? *

Cashmere Pink
Gray
Halogen Blue
Bubblegum

Hyrda SS : Which Colorway does your product have? *

Halogen Blue
Mauve
Black
Cream
Sage

Pop & Fill: Which Colorway does your product have? *

Halogen Blue
Mauve
Cream
Black
Aurora
Sunset Meadow
Coastal Sunrise
Pistachio

REPLACEMENT LIDS - FOOD *

Cannisters

Lunch Bowl

Rectangles

Rounds

My product is not listed

Rectangles: Which Colorway are you inquiring about? *

Mint
Glacier Blue
Centennial Blue
Spring Green
Purple
Apricot
Red
Orange

Cannisters: Which Colorway are you inquiring about? *

Light Gray
Yucca

Lunch Bowl : Which Colorway are you inquiring about? *

Light Gray

Rounds : Which Colorway are you inquiring about? *

Halogen Blue

BOTTLE CLEANING BRUSH *

Bottle Cleaning Brush

My product is not listed

REPLACEMENT STRAWS *

Plastics

Metal with Silicone Tips

Metal Cocktail Straws

Mixed Metals Set

Mixed Metal and Silicone Set

Silicone

My product is not listed here

CUTLERY *

4pc Cutlery Set - Blue

4pc Cutlery Set - Yucca

My product is not listed

OTHER

Cupholder Adapter

My product is not listed

Totes

Cyan

Daisies

Checkers

Oranges

Wysteria

My product is not listed

Sling Bottle Bags *

Sling Bottle Bag - Daisies

Sling Bottle Bag - Oranges

Sling Bottle Bag - Violet Florals

My product is not listed

WE NEED SOME DETAILS

DONATIONS AND SPONSORSHIPS

Please fill out the following information for donations and sponsorship, partnership, and product requests. We would love to lend a helping hand to every request we receive, however, a team member will only be in touch if there is an opportunity available.

What is the Metal Bottle capacity? (You can find this on the bottom of your product)

18oz

20oz

22oz

24oz

32oz

40oz

50oz

What is the Plastic Bottle capacity? (You can find this on the bottom of your product)

14oz

16oz

18oz

What is the Metal Tumbler capacity? (You can find this on the bottom of your product)

18oz

22oz

24oz

30oz

32oz

40oz

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Product availability details:

When you click submit, we will receive the products details you selected above. If there is anything else you would you'd like us ot know about your product inquiry, please add that here. Please allow 3-5 business days for a response on product availability.

What feedback would you like to share?

WE NEED SOME DETAILS

What details can you share regarding your bulk order inquiry? *

We’re sorry to learn of the disappointing experience you had with one of our products. We’d like to learn more about what happened so we can help resolve the issue. Please respond as thoroughly as possible to the following questions in order to minimize follow up emails and to ensure your issue is resolved as soon as possible.

Customer Account of Incident *

Date & Approximate Time of Incident *

Did you seek medical attention? *

Yes

No

Retailer *

Please Input Your Ello Order Number

Your order number can be found in your order confirmation email from Ello..

Do you still have the product in question? *

Yes

No

Are you able to provide any form of proof of purchase for the product in question? *

Yes

No

Please attach a photograph of your product. Stock photos or web images are not acceptable as proof of ownership.

Please attach a screenshot or photograph of your proof of purchase.

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HOW CAN WE HELP YOU?

Please be detailed.

Retailer *

I cannot find my order number.

NOTE: Providing your Ello order number will improve our ability to help resolve your issue.

Please Input Your Ello Order Number

Your order number can be found in your order confirmation email from Ello..

Describe the product usage history. *

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PLEASE SHARE YOUR CONTACT INFORMATION

Name *

Street Address *

Phone *

City *

State / Territory *

Province *

Postal Code *

Country

Other Adress Information *

Email *

Business / Organization *

Title *

Business / Organization Website *

Hidden : Donations and Sponsorships

Hidden : Bulk Request

CONTACT FORM

HAVE A QUESTION?

WE’RE HERE TO HELP!

WHAT CAN WE HELP YOU WITH?

NOTE: Our warranty support only applies to residents of the US or Canada.

Warranty claims are for all product issues including missing parts, performance issues, damage, or any other product issue except as noted below:

Warranty claims are not for:

WHAT ISSUE ARE YOU HAVING WITH YOUR PRODUCT?

WHAT ISSUE DID YOU HAVE WITH YOUR SHIPMENT?

SHIPPING POLICY

LOST OR MISSING PACKAGES:

ARE YOU CONTACTING US ABOUT A SPECIFIC PRODUCT?

WHICH TOPIC BEST FITS YOUR NEED?

WHICH PRODUCT CATEGORY ARE YOU CONTACTING US ABOUT?

PRODUCT SUB-CATEGORY

ORDER CHANGE, CANCELLATIONS, AND RETURNS

WE NEED SOME DETAILS

HOW CAN WE HELP YOU?

FULL PRODUCT LIST

WHICH SPECIFIC COLORWAY ARE YOU CONTACTING US ABOUT?

WHICH SPECIFIC COLORWAY ARE YO CONTACTING US ABOUT?

WHICH SPECIFIC COLORWAY ARE YOU CONTACTING US ABOUT?

WE NEED SOME DETAILS

DONATIONS AND SPONSORSHIPS

WE NEED SOME DETAILS

Please attach a photograph of your product. Stock photos or web images are not acceptable as proof of ownership.

Please attach a screenshot or photograph of your proof of purchase.

Please attach any photographic proof or documentation you have of your injury or damaged property.

HOW CAN WE HELP YOU?

Please attach a photograph(s) that clearly shows or supports the issue you’re reporting.

For incorrect or missing items, please attach a photo of the packing slip.

PLEASE SHARE YOUR CONTACT INFORMATION

Thanks for getting in touch!

Thanks for getting in touch!

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